What is error 246 on hdp5000?

The error 246 on an HDP5000 signifies a communication breakdown between the printer and the laminator, commonly known as a “Lam Com Error”. To resolve this issue, ensure that the laminator’s power supply and connections are secure, and then restart the printer.

The error 246 on an HDP5000 should the problem continue, it could indicate a physical malfunction, necessitating the clearing of jams or contacting technical support.

Following are the steps to resolve Error 246:

1. Check connections and power:  Please ensure all power and communication cables to the laminator are securely connected to the HDP5000 printer.
2. Restart the printer: Power off the HDP5000 printer, unplug it for about five seconds, and then plug it back in and turn it on again. This will initiate a restart of both the printer and the lamination module.
3. Clear the lamination module: If the error continues, there may be a card jam in the lamination module.
   • Open the front cover of the lamination module.
   • Use the Forward Arrow and/or Back Arrow buttons on the printer’s control panel to move any jammed cards. You may need to press the buttons multiple times.
4. Remove any remaining cards or overlaminates.
5. Close the lamination module’s front cover.
6. Cancel and resume print job: After clearing any jams, press the Cancel Print button on the driver or the Resume button on the printer’s LCD to continue the printing process.
7. Contact support: If the error continues after these steps, it may indicate a more serious issue, and you should contact technical support for further assistance.

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